BENEFITS OF ATTENDING
#BTSUMMIT
Understand the big picture of transformation in banking, not just the individual strands of the business you work in but also different aspects of the banking sector
Connect and build relationships with some of the biggest names in the banking industry
Discover the new approaches and strategies to help win the banking market.
ATTENDEE PROFILE
Information Technology
- Digital transformation
- Information Security
- Customer Experience
- Marketing
- Contact centre
- Data and analytics
- Customer relations
Contact centre Heads
- Leaders
- Customer Service Quality
- Customer Service
- VOC
- Artificial Intelligence
- Big Data & Analytics
- Business Intelligence and Reporting
- Business Process Management
- Customer Experience Management
- Customer Experience Consultants
- Customer Journey Mapping
- Customer insight
- Data Quality Enhancement
- Customer Satisfaction monitoring
- Employee Engagement
- Loyalty and Rewards
- NPS
- Outsourced Call Centres
- Predictive Analytics
- Robotics and Process Automation
- Social Media Management
- Software and IT
- VOC
- Voice of Employees
- CXO's
- Country Heads
- Regional Heads
- VP/ EVP / SVP
- CX Directors
- Head of CX
- Service Excellence Heads
- Customer Operations Heads
- Risk and Fraud
- Customer Experience
- Retail, Business and Investment Banking
- Research and Development
- IT and Data Analytics
- Audit and Inspection
- Online and Mobile Banking
- Transaction Processing and Support
- Cards, Payment, and Merchant Services
- Strategy and Operations
- Treasury
- Loan And Mortgage
WHAT OUR
ATTENDESS SAY
Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager, Freshworks
Intimate, Eective and to the Point, Keep up the Great Work.
Business Development Director MEA, ZOHO
Excellent Summit focussed on CX Transformation
VP CX, SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition, Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager, HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head, Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience, Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX, Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger, Safaricom